By submitting and completing payment via Universe.com, PayPal or Cash for workshop registration you agree to the refund policy of Once Upon A Craft:
Our policy lasts 30 days from the date of shipment or date of purchase for local pickup and exchanges only on handmade craft products purchased will be given. If 30 days from the date of shipment or date of purchase for local pickup have gone by since your handmade craft product purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).
Once Upon A Craft Class RegistrationFairy Chalk Mother's Single-Step Paint
GNO Craft Kits
Custom Orders-orders made outside of the standard selectable options and purchased as a "Custom Order" product.
Custom refinish of furniture items
Downloadable software products
If applicable, please do not send your purchase back to the manufacturer.To begin review your exchange or registration transfer, we require a receipt or proof of purchase. Please contact us at firstname.lastname@example.org with "Exchange" or "Class Registration Transfer" in the subject line & proof of purchase included to begin the review your request.
Refunds will not be issued under any circumstances. However, exchanges/class registration transfers will be reviewed on a case by case basis. Please contact us at email@example.com with "Exchange" or "Class Registration Transfer" in the subject line proof of purchase included to begin the review your request.
Only regular priced items may be exchanged. Sale priced items are final sale.
To replace items that are defective or damaged for the same item, send us an email at firstname.lastname@example.org and send your item to: 14032 S. Lewiston Peak Drive Riverton Utah US 84096.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a gift certificate to the gift giver and he will find out about your return.
Absolutely no paint products can be return shipped per USPS regulations. To return your product, you should mail your product to: Once Upon A Craft 14032 S. Lewiston Peak Drive Riverton Utah US 84096
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping must be paid before the replaced item will be shipped to you. You will receive an invoice to pay for the return shipping.
In the case of replacing a defective or damaged item for the same item, you will not be billed for the shipping to ship the new item to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You will be notified when we do receive your item.